October 29, 2014

Mistreatment of KL Sentral LRT Putra Service

As far as I know, I'm not usually a fussy customer.
 I could say that I'm quite patient even when the service at a restaurant is slow. I don't usually complains when food is served late. As a matter of fact, with just a simple sincere apologize, I'll be satisfied.

But today when I was on my way back home from the office, something happened that offend me so much, I can't help myself but to share it here. 

My workplace is located near KL Sentral thus I usually commute back from work taking the LRT Putra. Most of the time, I would be using my Touch N Go card to pay but today my card ran out of balance. So I decided to buy a token instead.

The charge from KL Sentral to the station near my home is RM2.10. After purchasing from the token vending machine, I walked towards the entrance with my colleague.

As I touched the token on the scanning machine, it accidentally slipped from my hand and fell onto the floor. Quickly I crouched down to grab it but when I stood back up the gate is already closed again. I tried to touch the token again but it says 'invalid token' since I already touched it once.

My friend told me to go to the counter and ask for the people on duty to help. Therefore, I went to the counter unassumingly because hey why should I right? 

When I arrived there, I explained my problem to the 'ticketing officer'. And down below are how the conversation went in overall;

Me: Excuse me, I accidentally dropped this token after touching it on the scanning machine. Now it says 'Invalid Token'. What should I do? *with smile on my face*

The 'ticket officer' who was 'entertaining' me was a male, probably in late 40s 
*well, he looks that old to me*
 He took the token from me, but what was to follow really made me feel taken aback so much.

Ticket 'Officer': Slipped? How much do you think the token weigh? *in cynical voice*

At first I thought he was joking around so I replied him with nothing but a smile.
 But oh I was wrong! He then continued;

Ticket 'Officer': How heavy it is? 5kg? Hmm, I guess it's so heavy that's why it slipped out of your hand *again in his cynical voice*

At that moment I realized that he wasn't joking. 
His tone was more like insulting. But considering his older age, I decided to let it go and again I smiled.

Ticket 'Officer': I guess this what people who keep playing around always ends up doing.

Well to be specific, his exact sentence was
 "Itulah asyik suka-suka je, cuba jangan nak main-main sangat. Tak payah nak suka-suka sangat, tak adalah benda macam ni jadi"
*please mind that his tone was becoming even more rude*

 I tried to explain how I didn't play around at all. The token just accidentally slipped off my hand. 
Seriously, I was on my way back home with a heavy laptop bag on my back and a handbag full of stuffs too. I don't have time to joke around LRT entrance gate.

But well, even with my explanation he kept being cynical. To be honest I can't remember all the things he said, because well I was already furious at that point.
And did I tell you I felt like crying too? 
I kept suppressing my anger that my eyes was almost brimming with tears.
That's how ashamed and offended I felt.

He kept talking how I should take things seriously.
 He made it sounds like dropping a token seems like such a huge sin.

Well, at that time I just can't smile anymore. 
I'm pretty sure he saw my sour expression. 
But well, I guess he didn't care because he kept being cynical.

At that point, I can't even looked up anymore.
 I felt like if I look at him in the eyes, I'll either end up saying something rude or just burst up crying in public.

I even considered rudely walking away and just buy another token. 
I rather spend another RM2.10 than dealing with such embarrassement.
But again, I made myself wait since he was an elder and also because walking away is just as rude.
All I had in mind was to keep my composure as an adult there

All I had in my head is I need to file a complain.

He finally hand me the token back and told me to try getting in again. But I was too furious to say anything anymore at that point. I took the token and walked away

You might be wondering why I feel so offended
. But I have the right to.

 I've been using LRT PUTRA line ever since they first launched it. I remembered during the first launching and my dad took me and my brothers to experience their free ride ( I was probably in primary school at that time). Even after years, I rather take LRT than driving the car. Most of the time, they provide excellent service and the train are always clean. Even with crowd, the train ride were almost always not unpleasant.

I guess that's why today experience hit me hard. I wasn't expecting such humiliation.
I'm not stereotyping all RapidKL workers. There are a lot of excellent one. It's such a shame that with just a few of badly mannered workers, a good company credibility can be shattered in just a day.
*and let's not get started on some of RapidKL bus drivers*

Another reason, that is no way a person in Customer Service should be acting.
I am your customer, and you are the representative of the service. 
Even with issues that is caused by the customer's mistake, as a service provider they should take us in the highest regards. They can't argue with customer like that. 

I was not destroying any of RapidKL properties nor I was trying to commit fraud.

My friend who was coming home with me today told me she did experience something similar too. She accidentally bought the wrong destination ticket before. Therefore she seek help from the counter. She was willing to pay the remaining charge. But the person in charge kept giving her a sharp look, no smile and again talking sarcastic tone.

I wonder how many of us have experienced this kind of things?
I'm pretty confidence there are a lot.

Is this how poor you serve you customer?

I just wan't to tell that I am not okay with the treatment I received today.
My feeling was hurt, and even until now I can't stop thing how wronged I feel.

I just can't let this one go.

Please service provider, make sure the people who work in Customer Service for your company has common sense to not do something like this. It's downright unprofessional.

 I guess I won't be forgetting '8.59, 29th October 2014, KL Sentral LRT Putra' anytime soon

RapidKL management, I hope this attitude issue of some workers will be solved soon.

October 23, 2014

Goodbye Grandpa

It's a gloomy week for me. 
I just lost my maternal grandfather last Sunday, and to be honest the truth hasn't exactly fully sink in. 
I don't feel like writing so much either. Just to inform everyone about this.
 This sudden lost made me think of a few things seriously. I might go on a hiatus for awhile.
 I don't know for how long, not very sure. 
It might be just a week, it might be longer.
I need to sort out a few things about my life.
 My convocation is about one month away.
 I'm half excited, at the same time partly don't want to care about it. 
I'm too numb to care. 
I lost two people that I hold dear to me this year, it's been hard.
Al-Fatihah to my grandpa.
 I'll miss you Atuk :'(

October 09, 2014

What I Learned From My Years of Being a KPOP Fangirl

Ultimate biase, Cho Kyuhyun
cr pic: y-kyuhyun

I think I've found my writing muse once again. These days ideas kept popping out! Anyways, I actually thought about this post as I was 'fangirl-ing' over Super Junior comeback . Oh by the way I'll spell fan girl as 'fangirl' through out the post because it feels weird when i put space between it. Haha. And oh, these things does apply to fanboys too but I'll just write it basing on my fangirl experience.

Well, over and over again I find being a fangirl is mentally, physically, and also monetarily exhausting. And despite years of practice, a number of comebacks, I still can't fully adjust to it. I kept learning new things, experiencing new excitement as well as setback. And most importantly, as I age on, the experience and feelings varies.

And below are some of the things I've learned over the course of seven years (or probably more) of being a KPOP fangirl.

1. Types of Fangirl

In my high and low of being a fangirl, I have learned to not just group a fangirl as just 'fangirl'.
They're so many types of them. There are fangirls who you could say a bit obsessive and act like 'their-oppas-are-always-right'. Usually from my experience, these fans are the newbie one. Therefore if you see someone commenting badly about a certain group on for example; Youtube, the fangirls who would react most negatively are mostly the new one (most probably those who are just 1-2 years into KPOP or the group itself). Most fights with non KPOP fans usually got bad because they just can't ignore the hate comments and react negatively. Since they can't just stand back seeing their oppas got criticize. 

 Meanwhile, the more mature and experienced fangirls; usually those who had been following the groups for more than three years tend to be more relaxed, laid back, and not easily swayed by hates comments. They usually will just be the middle man to calm down fights, and usually the most consistent in being a fan. Because yes, as easy a group can gain new fans, it's very easy to lose them too since rookies group nowadays are just too many. Being a more experienced fan has it merits too. Surprisingly, a fan community is not that large, and after a few years of being a fangirl, you will definitely find your own circles to spazz with. You'll even get to know fangirls from the same fandom from other countries too.

2. 'Fangirl' Terms

There are a few must know fangirls term that not necessarily be in Korean that you should know so that at least when you heard them you won't feel as clueless as I was at first.

Spazzing in dictionary means to flip out without reason (in negative manner), which is funny because we fangirl actually use the word 'spazzing' to refer to the moment when we went all out gossiping about our favourite group with our fellow fangirls circle. You see our 'spazzing' and the original meaning are two different things, because we flip out excitedly! 

 Comeback is probably the most awaited word for any KPOP fangirl. Comeback happens when your favourite group release a new album and going to perform them on Korean weekly music show. If we're to compare it to Malaysia, 'TV3's Muzik Muzik' is probably the closest thing. During comeback, and along the promotion time, we fans will start voting to make sure our favorite group win. Weekly chart doesn't only be based on online voting, but also overall physical album sales and overall digital sale.

Selca is another word for selfie. The difference is, KPOP fangirls rarely use the term selfie but use selca instead. Selca or self camera are just the same thing but since Korean use that term so we tend to use them as well. Thats why sometimes my non KPOP fans friends will raise their eyebrows when I said selca instead of selfie.

3. Haters Are Everywhere, Literally

The hardest part of being a KPOP fangirl is probably the stigma that has been thrown towards us by some people. In fact, there were times that I wanted to hide it because some people made me feel like I'm liking something so bad, like drugs or alcohol. But I've learned my way to shake them off. People are hard to please, and I now know that people who don't respect me, I shouldn't give them even a minute of my life.

4. Basic Korean is a Plus
We need them to understand the songs, the shows, the dramas, the tweets and even Instagram status. Or to be honest, over the years you'll actually learn them almost automatically. This is one of the merits of being a fangirl. I've actually learned so much about Korean language and cultures just through being fangirl. At least even if I were to be lost alone in the middle of soul, I'll have some basic knowledge about reading the sign post, or even to ask for help. I might not be able to understand complex sentence, but all I need to understand about 70% of the words and I'll be able to roughly guess them before any translation is out.
 5. You'll Form Unexpected Friendship and Bonds

This is probably one of the best thing I've gained from being a fangirl. I've found people whom I can't even imagine them to not be a part of my life in the future. We've cried and we've laughed together. In the most bizarre and hilarious way, we've experienced things we won't even encountered in our daily life. Planning our Korea trip together, went to Karaoke and sang KPOP songs for a straight 3 hours or probably more, queuing up all night to get the best ticket seat, counting days before our favourite group comeback; so many wonderful things like this make our friendship something unconventional yet very strong. And now, we shares everything, even things that's not related to KPOP. Our pain, our sadness, our problems. And the best part of them, sometimes we do all of that even when we're literally thousands kilometers away from each other, because we live in different part of the world.

Well those above are the things I've learned over the course of the years, and I'm pretty sure I'll learn even more. And one thing for sure, something can turn beneficial or bad for you depends on how you do it. And thankfully, I think I've found the good ways of doing it.

P/S: My Super Junior Mamacita Album is now in Malaysia but I haven't got the chance to go and get them from my friend. Will do unboxing post soon!

Till next post, toodles~! ♥ミ

October 07, 2014

Beauty Talk Be White Refine Toning Lotion :Week 2

Hey guys :)

I'm back for my week 2 testimonial of Beauty Talk Be White Refine Toning Lotion!

You can check out my review and first impression on this product HERE

What I like about this products after 2 weeks usage:
1. I love the smell!
2. I love how it's not sticky on the skin
3. Even after 2 weeks, there are still a lot of product left so it's really worth the money

The only thing I don't like about this product is that it's has a very tight cap. I don't know if this happen only to my bottle, but I always have hard time opening them.


But to be honest I still love the product in overall.
There is a huge difference to my makeup if I apply them before foundation. My makeup somehow stays longer and smoother too. This product have a considerably good moisturizing properties.
If you notice, my complexion is better, and looks pinkish after usage. And my dry skin problem has almost gone now.

Oh yeah, I store them in the refrigerator for extra cooling effect, and I love that very much!

 Product Info:

Beauty Talk Be White Refine Toning Lotion
Price: RM160
Content: 210ml
Suitable For: All Skin Types, Dry/Dye Hair

 Website: www.beautynme.my
Facebook: beautynme / beautytalkmalaysia

Till next post, toodles~! ♥ミ